Terms and Conditions

The company managing the website www.ionna.ro is IONNA PLANT SRL, registered with the Trade Register under no. J2019001717170 and having the Unique Registration Code RO41727430; Share capital: 200 lei. Registered office: Strada Prelungirea Foltanului 65C, sat Costi, comuna Vânători, Galați, 807326.

Using this site implies acceptance of the terms and conditions below. We recommend reading them carefully. IONNA PLANT SRL reserves the right to make any changes to these provisions, as well as to any changes to the www.ionna.ro website, its structure or any other changes that may affect the site, without prior notice to users. By accessing the www.ionna.ro website, using it, purchasing products or sending emails to IONNA PLANT SRL, communication is done electronically, and it is considered that the user consents to receiving notifications from IONNA PLANT SRL electronically, including communications via email or site announcements.

Copyright

The entire content of the www.ionna.ro website – images, texts, graphics, symbols, web graphic elements, scripts, programs, and other data – is the property of IONNA PLANT SRL and its suppliers and is protected by copyright law and intellectual and industrial property laws. Using any of the above elements without the written consent of IONNA PLANT SRL is punishable under applicable laws. If you wish to report copyright infringement, write to us at info@ionna.ro.

Access to Site Information

IONNA PLANT SRL guarantees all users limited access, for personal interest, to the www.ionna.ro website and does not grant them the right to partially or entirely download or modify the site, reproduce, copy, sell/resell, or exploit the site in any other way, for commercial purposes or contrary to the interests of IONNA PLANT SRL without its prior written consent. Unauthorized use of any of the above elements will be punished in accordance with applicable laws. IONNA PLANT SRL does not send spam emails.

Limitation of Liability for Products and Services

Products and services are offered as presented on the site, within the available stock. IONNA PLANT SRL makes no express or implied warranty regarding the operation of this site, the information, content, materials, or products on the site, or their suitability for a particular purpose. Users expressly agree that the use of this site and the purchase of products or services is at their own risk. IONNA PLANT SRL cannot guarantee the availability in stock of all presented products. Therefore, each order will be confirmed before being considered valid by a sales consultant. The images published on the site are for illustrative purposes, and the delivered products may sometimes differ from the presented images in any way (color, accessories, appearance, etc.). IONNA PLANT SRL and its suppliers reserve the right to modify product specifications without prior notice. The maximum amount of damages that IONNA PLANT SRL can pay to any client in the event of non-delivery, improper delivery, or any other issue is the amount received from the client for the respective order. According to GEO 34/2014, art. 16, letters d) and e), IONNA PLANT SRL is exempt from the obligation to provide information about after-sales service and warranties.

Limitation of Liability for Prices

The prices presented include VAT (19% and 9%), but do not include delivery costs unless expressly stated on the website. The purchase price printed on the invoice or receipt will be the same as that confirmed by the sales consultant when the order is confirmed as firm.

Limitation of Liability for Delivery

IONNA PLANT SRL can deliver products to its customers via company driver or courier.

Product delivery is available nationally, within Romania only. IONNA PLANT SRL reserves the right to confirm orders before fulfilling them by contacting customers. The delivery fee and its calculation method are established after filling in the delivery address. IONNA PLANT SRL reserves the right to delay or cancel deliveries of ordered products if they cannot be fulfilled due to causes beyond its control, including: fires, explosions, floods, epidemics, strikes, government actions, wars, terrorism, protests, riots, civil disturbances, or other force majeure events as defined by Romanian law. If the customer is not found at the specified address, our courier will attempt to reestablish contact; if unsuccessful, the order will be canceled and returned to the headquarters, and the customer will bear the costs of a new delivery, regardless of the order value.

Limitation of Liability for Payment

Payment for products ordered under this Customer Contract may be made:

6.1 in advance:
a) by bank transfer or cash deposit into our account – proof of payment must be sent by email or fax to IONNA PLANT SRL, otherwise the order will not be delivered until the funds have been received in IONNA PLANT SRL's account.
b) online payment with a card via Netopia Payments.

IONNA PLANT SRL reserves the right to request advance payment in certain cases. Advance payment can be made by bank transfer, and proof must be sent to IONNA PLANT SRL at info@ionna.ro. Delivery will be made only after the payment has been received. Ordered products must be paid in full, including delivery charges, otherwise delivery will not take place.

Transaction Cancellation

After canceling a card transaction, the issuing bank will unblock the amount in the customer's account within 1-14 days, depending on its policy. Return conditions guarantee legal conformity: IONNA PLANT SRL undertakes to refund the price paid by the customer or replace the product at no additional cost if it does not match the information on the site and/or product label.

Return Policy

Right of Withdrawal
According to Emergency Ordinance OUG no. 34/2014, individual consumers have the right to withdraw from the distance contract without giving any reason and without incurring penalties within 14 calendar days from the date of receiving the products. To exercise this right, please notify us in writing by completing the return form and sending it via email to info@ionna.ro regarding your decision to withdraw from the contract.

Return Conditions
For the return to be accepted, the products must meet the following conditions:

They must be unused and unopened, for hygiene and health protection reasons, according to art. 16 letter e) of GEO no. 34/2014.
They must be returned in the original, sealed, and undamaged packaging.
They must be accompanied by the purchase invoice.

Products that do not meet these conditions will not be accepted for return.

Return Costs
The transport costs for returning the product to Ionna Organic are entirely the responsibility of the consumer. According to art. 14 para. (2) of GEO no. 34/2014, the client is responsible for the direct costs of returning products if they exercise the right of withdrawal. We recommend using the same courier service that delivered your order to ensure proper handling.

Refunds
Ionna Organic orders are paid exclusively online by bank card at the time of order placement. In case of exercising the right of withdrawal, we will refund all amounts received from you, including the standard delivery costs, within a maximum of 14 calendar days from the date we are informed of your decision. The refund will include the initial delivery cost paid by the customer, limited to the cheapest delivery option offered by us. Additional costs from choosing express or premium delivery will not be refunded. The refund will be made automatically to the same card used for the order.

Exceptions to the Right of Withdrawal
According to art. 16 of GEO no. 34/2014, the following categories of products are exempt from the right of withdrawal:

Sealed products that cannot be returned for health or hygiene reasons and have been unsealed by the consumer.
Products likely to deteriorate or expire quickly.

Since Ionna Organic products are intended for consumption and can be affected by unsealing, they cannot be returned if unsealed.

For more information, please consult the full text of Emergency Ordinance OUG no. 34/2014, available on the website of the National Authority for Consumer Protection (ANPC): www.anpc.ro.

If you have further questions or need assistance, please do not hesitate to contact us. We are here to help!

Limitation of Liability for User Comments

Users visiting the www.ionna.ro website may comment on the site and the products it offers via contact means. IONNA PLANT SRL reserves the right to ignore illegal, obscene, threatening, defamatory comments or messages, those disrupting others' privacy, infringing intellectual property rights, containing viruses, promotional campaign texts, chain letters, mass emails, or any other form of spam. Anyone using a fake email address or impersonating another person or entity will be sanctioned according to the law.

Limitation of Liability for Links to Other Websites, Server, Browser

The www.ionna.ro site is hosted on the servers of a third-party company. IONNA PLANT SRL cannot be held responsible for any errors on the site, regardless of their causes, including site modifications, settings, or updates. IONNA PLANT SRL is not responsible for errors due to using certain browsers. Also, in case of site failure caused by the hosting company, IONNA PLANT SRL bears no responsibility. IONNA PLANT SRL is not responsible for the content, quality, or nature of external websites accessed via links on www.ionna.ro. The responsibility for those sites lies entirely with their owners.

Personal Data

IONNA PLANT SRL processes your personal data to provide the ordered products. According to Law no. 677/2001, you have the right to access, rectify, and oppose the processing of your data. You also have the right to request data deletion. To exercise these rights, you may send a written, dated, and signed request to info@ionna.ro or to our office at Strada Prelungirea Foltanului 65C, sat Costi, comuna Vânători, Galați, 807326. You also have the right to take legal action. Your data will not be transferred abroad. On the www.ionna.ro site, the user is responsible for all activities conducted via their account and password. IONNA PLANT SRL cannot be held responsible for any errors resulting from user negligence in securing their account. Personal data may be used by IONNA PLANT SRL and its suppliers only for the declared purposes of this site. Registration and order form data will be used to confirm orders, inform about promotions, etc. Personal data may be disclosed to authorities legally entitled to verify commercial transactions or perform justified legal checks if requested.

Disputes and Final Provisions

By using (visiting or purchasing from) the site, the user agrees that Romanian law will govern the above Terms and Conditions, as well as any kind of dispute that might arise between the user and IONNA PLANT SRL and its affiliates/partners. In case of disputes between IONNA PLANT SRL and its customers, they will first try to resolve them amicably. If amicable resolution fails, the conflict will be resolved in court under the Romanian laws in force in the jurisdiction of Galați Municipality. If any of the clauses above are found to be void or invalid, regardless of the cause, it shall not affect the validity of the remaining clauses. By purchasing and placing an order, the customer accepts without objection the terms and conditions, which are equivalent to a legally concluded contract. The customer fully assumes these risks once agreeing to the Terms and Conditions.